Telus Health MyCare app

Telus Health MyCare Expands to Offer Access to Physicians, Mental Health Counsellors, and More

Telus Health is expanding with Telus Health MyCare following its acquisition of Babylon Health Canada, now offering Canadians with expanded services in the realm of virtual care, with increased access to high-quality primary care with locally licensed physicians in numerous languages, as well as mental health counsellors and dietitians.

“The pandemic transformed the way that Canadians interact with the healthcare system,” says said Juggy Sihota, Vice President, Consumer Health, Telus. “Demand for virtual care keeps growing, patients are overwhelmingly satisfied and we are excited to now refresh and enhance our Telus Health MyCare service to provide more access to locally-licensed doctors, mental health counsellors, and dietitians across the country.”

There are several new features with Telus Health MyCare, which was first launched in 2019. There are new clinics, for example, including a pair of digital-first public clinics in Vancouver and Victoria, BC. Patients who live nearby can see doctors in person if they require an appointment following a virtual consultation. If they are without a regular family doctor, they can choose to have the Telus Health MyCare clinic as their “medical home.” Plans are underway to open more Telus Health MyCare clinics across Canada.

To help users address mental and nutritional health concerns Telus Health MyCare has broadened services beyond primary care to include access to licensed mental health counsellors and dietitians for a more proactive, holistic approach to managing their overall health.

Telus Health MyCare app

New features include the Healthcheck digital assessment tool, which allows patients to proactively manage their health by better understanding their overall well-being, potential risk factors for illnesses, and steps they can take to help reduce those risks. Monitor is also a new tool that allows users to sync data from activity trackers, wearables, and other health apps to help track mood and activity to gain valuable insights on maintaining optimal health, all in one place.

“The adoption of virtual care has skyrocketed since the onset of COVID-19 and has become a complementary tool within our public healthcare system to care for Canadians and their families,” adds Dr. Keir Peterson, Chief Medical Officer, Telus Health MyCare. “According to research by Canada Health Infoway, before the pandemic, only four per cent of primary care visits in Canada were conducted virtually. This number now sits at 60 per cent. As we move into a post-pandemic world, services like Telus Health MyCare will continue to help fill the gaps for the estimated 4.6 million Canadians without access to a family physician, and people living in rural and remote areas with limited resources, and those seeking after-hours care.”

What about privacy? Telus Health operates under high standards for security, storing all patient medical records in compliance with federal and provincial privacy legislation. Information is securely transmitted using encryption mechanisms that meet or even exceed the highest industry-recognized standards, says Telus. The MyCare service will fall under the Telus Privacy Management Program Framework, with a new Telus Health MyCare Privacy Commitment that describes the specifics of how the company protects individual privacy and handles data in Telus Health MyCare.

The Telus Health MyCare app is available across Canada in English and French as a free download for iOS or Android devices.