Jabra has introduced ClearSpeech, an AI-driver solution for contact centre professionals to help them enhance speech on calls.
Jabra ClearSpeech works by removing unwanted noise for a better and clearer audio experience. It leverages AI as part of Engage AI to mitigate distracting noise, and is ‘taught’ to distinguish between speech and non-speech, such as echoes, music from the radio in the background, barking dogs, or traffic.
The feature will be available directly within Engage AI Voice Coaching Software. When coupled with a Jabra headset, Jabra ClearSpeech will help improve conversation quality for contact centre professionals.
“We have analyzed millions of conversations; the quality of a conversation can only be as good as its lowest denominator,” says Anders Hvelplund, Senior Vice President for Headsets BU Enterprise at Jabra. “If the ‘other side’ is calling from a busy street corner, a bad connection, or while driving a car and listening to the radio, your conversation will inevitably be impacted by those conditions. That’s what Jabra ClearSpeech can help you with. Facilitating clear speech through our technology is a big focus for Jabra, particularly as voice becomes increasingly important when it comes to AI prompts.”
Jabra ClearSpeech will be available in all markets and will work with any Jabra headset. Engage 40 and Engage 50 II users have the possibility to control ClearSpeech directly on the hardware through control units. Jabra ClearSpeech is a free upgrade for current Engage AI customers.