Air Canada has added a new feature to the Air Canada app allowing customers traveling within the country to track the progress of their baggage and mobility aid in real-time at key points throughout the journey.
The new tracking feature works for domestic flights within Canada and is based on the same tag scanning information that Air Canada employees use at each stage to handle the items as well. While it’s initially only available for flights within Canada, the feature will be expanded to U.S. flights next year and over time, to select international destinations as well.
“At Air Canada, we know that apart from a safe, comfortable journey, the prompt delivery of baggage and mobility aids is a top priority for our customers,” says Tom Stevens, Vice President, Customer Experience and Operations Strategy at Air Canada. “We already achieve a very high reliability rate, but to further elevate our service, we are introducing a new tracking feature in the Air Canada mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience.”
Air Canada mobile app users will be able to track the progress of their checked items at key points from check-in, through the airport handling processes, on to the aircraft and through connections and arrival. For customers required to check mobility aids, they will be able to track the movement of their aid, including to confirm, under Air Canada’s enhanced accessibility protocols, that it is securely loaded before the aircraft departs.
The tracker’s “What’s Next” feature tells customers the next step for their belongings, including information on where they need to pick up their bag, such as an airport baggage carousel number, either at a transfer point or the end of their journey.
At times when baggage is delayed, in addition to existing text or e-mail notifications, the app has the functionality to advise customers of delayed items and enable them to easily file a delayed baggage report from the smartphone and arrange delivery. This, says Air Canada, will help save time waiting at the carousel or at a baggage assistance counter. Customers will receive a confirmation that the report is received with a file number and a link to follow-up on updates.
The tracking feature is integrated into the Air Canada mobile app. Customers can download the Air Canada mobile app for free from the Apple App Store or Google Play.